Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. You must initiate the return process within 30 days of receiving your order. Items that are damaged, used, or missing parts will not be accepted for return. Please ensure that you check your items upon receipt to confirm their condition.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please be aware that the new order will be subject to our standard shipping times.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarity on the return eligibility of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with outdoorhavenhome.com is satisfactory. Thank you for shopping with us, and we appreciate your understanding of our policies.